[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-035":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-035","sw-114-1-social-work-management-035",114,1,true,35,"當面對衝突時，作為一個主管，可選擇避免衝突、迎戰、對抗或嘗試去解決衝突。為了期待能順利解決衝突，下列何者方法正確？①規避或掩飾衝突 ②避免偏袒任何一方 ③認真傾聽 ④建立信任 ⑤假設衝突會自然被解決 ⑥持續檢視事情是否已獲得實際改善",{"A":15,"B":16,"C":17,"D":18},"①③⑤⑥","①②④⑤","②③④⑥","②③④⑤","C",null,[],"本題考點是主管面對衝突時的有效解決方法辨識。有效的衝突解決講求以中立、傾聽、信任與持續追蹤的方式正面處理衝突：②避免偏袒任何一方可維持主管的中立與公信、③認真傾聽能釐清各方立場與需求、④建立信任是化解對立的基礎、⑥持續檢視事情是否已獲得實際改善能確保衝突真正被解決而非表面平息，四者組合為正解，選 C（②③④⑥）。①規避或掩飾衝突是逃避而非解決，只會延後問題；⑤假設衝突會自然被解決屬消極放任，衝突多不會自行消失反而可能惡化，兩者皆為錯誤方法，故凡含①或⑤的選項（A、B、D）均應排除，唯 C 全由正確方法構成。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":10,"year":27,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":33,"stem":34,"number":35,"year":27,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109492245]