[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-030":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-030","sw-114-1-social-work-management-030",114,1,true,30,"社會服務的品質觀點依據其發展脈絡有所不同，認為品質即是充權顧客，讓顧客覺得更有權力，係屬下列社會服務品質的何種觀點？",{"A":15,"B":16,"C":17,"D":18},"科學或專家觀點","傳統觀點","管理或卓越觀點","消費主義觀點","D",null,[],"本題考點是社會服務品質觀點的類型辨識。依社會服務品質觀點的發展脈絡，「消費主義觀點（consumerism）」主張品質應由服務使用者（消費者）的角度界定，強調充權（empowerment）顧客、提升其在服務關係中的發言權與選擇權，讓顧客覺得更有權力，故題幹敘述對應 D，選 D。A 科學或專家觀點以專業標準、技術規格與客觀指標界定品質，權力在專業者手上；B 傳統觀點以既有慣例或投入資源多寡看待品質，較被動保守；C 管理或卓越觀點以組織管理、績效與追求卓越（excellence）界定品質，重點在組織層次的管理效能。唯有消費主義觀點把品質定義權交還顧客並訴諸充權，故 D 切題，其餘皆非。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":10,"year":27,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":33,"stem":34,"number":35,"year":27,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109492206]