[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-020":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-020","sw-114-1-social-work-management-020",114,1,true,20,"有關方案服務品質相關的向度，下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"「保證性」是指工作人員友善、有禮、體貼、以及具專業知識的程度","「人性化」是指服務對象能以其可理解的語言，隨時獲得與產品或服務相關的資訊","「一致性」是指產品或服務符合標準之程度","「安全性」是指在無風險的安全設施中提供產品或服務","B",null,[],"本題考點是服務品質各向度的正確定義配對。B 將「人性化」定義為「服務對象能以其可理解的語言，隨時獲得與產品或服務相關的資訊」，此描述實為「溝通性（communication）」向度的內涵；人性化（humaneness）應指以尊重與維護服務對象尊嚴、人道對待的態度提供服務，兩者定義張冠李戴，故 B 敘述錯誤，為本題答案。A 保證性指工作人員友善、有禮、體貼並具專業知識，C 一致性指產品或服務符合標準的程度，D 安全性指在無風險的安全設施中提供服務，三者定義與向度相符，敘述正確。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":10,"year":27,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":33,"stem":34,"number":35,"year":27,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109492120]