[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-113-2-social-work-management-028":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-113-2-社會工作管理-028","sw-113-2-social-work-management-028",113,2,true,28,"有關全面品質管理（total quality management, TQM），下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"TQM 是以領導者為中心的組織策略引導架構","TQM 是為了達到持續改善服務品質與追求顧客滿意","TQM 是管理品質保證的一套全面性架構","TQM 是由組織所採取之全面性顧客導向型系統","A",null,[],"本題考點在全面品質管理(TQM)的核心精神。TQM 是以「顧客為中心」的全面性、全員參與管理策略,而非「以領導者為中心」,故A錯誤,為本題答案。B持續改善服務品質與追求顧客滿意,正是 TQM 的目標;C TQM 是管理品質保證的全面性架構,正確;D TQM 是組織採取的全面性、顧客導向系統,正確。A把 TQM 的重心錯置為領導者,與其顧客導向、全員參與的本質相違,是關鍵錯處。",1,[25,29,32,36,40,44],{"webId":26,"stem":27,"number":23,"year":28,"session":23},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":30,"stem":31,"number":10,"year":28,"session":23},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",{"webId":33,"stem":34,"number":35,"year":28,"session":23},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":28,"session":23},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":28,"session":23},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":28,"session":23},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109491827]