[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-112-1-social-work-management-033":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-112-1-社會工作管理-033","sw-112-1-social-work-management-033",112,1,true,33,"有關解決衝突的可能方式，下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"若發現某位員工拒絕溝通，且不可理喻時，可運用主管的權力作為解決的手段","在雙方對於結果的期待不同時，可花時間運用腦力激盪尋找替代的方式","在認知或理解的差異上，應考慮該員工是否想取得某方面利益的交換","若於價值和原則上有所歧見，除了尊重彼此的差異與立場外，最重要就是要明確的溝通","C",null,[],"本題考點為衝突解決策略與衝突類型的對應。衝突可分為認知／理解差異、利益差異、價值與原則歧見等類型，對應不同處理方式。「在認知或理解的差異上，應考慮該員工是否想取得某方面利益的交換（C）」把「認知差異」誤配到「利益交換」的處理邏輯，認知理解落差應以澄清資訊、補充溝通來解決，故 C 為錯誤選項。A 對拒絕溝通且不可理喻者運用主管職權，屬正當管理手段；B 對結果期待不同者以腦力激盪尋替代方案，正確；D 對價值原則歧見以尊重差異加明確溝通因應，皆為適切策略。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":10,"year":27,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":33,"stem":34,"number":35,"year":27,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109490832]