[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-110-2-social-work-management-030":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-110-2-社會工作管理-030","sw-110-2-social-work-management-030",110,2,true,30,"全面品質管理動員組織內的員工，將服務朝向零缺點目標的理念，下列何者不是全面品質管理的實務策略？",{"A":15,"B":16,"C":17,"D":18},"為鼓勵變革、創新、以工作為榮，組織的高層主管需率先積極投入","建立開放性管道，讓民眾獲取所需資訊","品質保證即是注重錯誤發生後進行的控制與檢查","將每位員工的智慧、創意與活力，導引並投入組織目標和品質追求","C",null,[],"本題考點是全面品質管理(TQM)的核心精神:事前預防、全員參與、持續改善、追求零缺點。TQM 主張把品質做在流程之中、於錯誤發生「之前」就預防,而非等錯誤出現後再檢查補救。C 敘述「品質保證即是注重錯誤發生後進行的控制與檢查」正是 TQM 要揚棄的「事後檢驗」舊思維,並非 TQM 的實務策略,故選 C。A「高層主管率先投入」符合 TQM 強調領導承諾;B「建立開放管道讓民眾取得資訊」符合顧客導向與資訊透明;D「導引每位員工的智慧創意投入品質追求」符合全員參與,三者都是 TQM 的正確策略。",1,[25,29,32,36,40,44],{"webId":26,"stem":27,"number":23,"year":28,"session":23},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":30,"stem":31,"number":10,"year":28,"session":23},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",{"webId":33,"stem":34,"number":35,"year":28,"session":23},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":28,"session":23},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":28,"session":23},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":28,"session":23},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109489707]