[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-110-1-social-work-management-009":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-110-1-社會工作管理-009","sw-110-1-social-work-management-009",110,1,true,9,"有關社會服務「品質要素」的敘述，下列何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"工作人員對服務對象有禮貌，抱著尊重體貼態度是保證性（assurance）","服務易於被取得，距離近便是可近性（accessibility）","工作人員領會服務對象需求，提供個別化關懷服務是同理心（empathy）","以簡單語言告知服務使用者有關服務的訊息是可靠性（reliability）","D",null,[],"本題考點在於服務品質構面(SERVQUAL 及其延伸)的正確配對。依 Parasuraman 等人的服務品質要素：保證性(assurance)指員工的禮貌、尊重與使人信賴的能力，A 正確；可近性(accessibility)指服務易於接近、地點便利，B 正確；同理心(empathy)指領會並個別化回應服務對象需求，C 正確。可靠性(reliability)的定義是「可靠且正確地履行所承諾的服務」，而 D 描述的「以簡單語言告知服務訊息」屬於溝通性(communication)構面，與可靠性配對錯誤，故選 D。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":10,"year":27,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":33,"stem":34,"number":35,"year":27,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109489181]