[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-109-2-social-work-management-028":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-109-2-社會工作管理-028","sw-109-2-social-work-management-028",109,2,true,28,"有關社會服務全面品質管理策略的敘述，下列何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"是一種對滿足的承諾，要達到「非常好」始可停止","顧客除了組織外部購買者，也包括服務的內部顧客","要求組織員工肩負品質提升之責，即便服務對象也都會有參與機會","應用是以證據為基礎的實務","A",null,[],"本題考點在全面品質管理（TQM）核心精神的正確理解，並找出敘述錯誤者。依TQM「持續改善（continuous improvement）」的根本原則，品質提升是永無止境的歷程，不存在「達到非常好就可停止」的終點，故A敘述違反TQM精神，為錯誤選項，選A。B正確：TQM的顧客同時涵蓋外部購買者與組織內部顧客（下一流程即顧客）；C正確：TQM強調全員參與品質責任，服務對象亦有參與機會；D正確：TQM主張以證據為基礎的實務進行決策與改善。A將持續改善誤植為「有終點的一次達標」，恰與TQM無止境改善的核心矛盾。",1,[25,29,32,36,40,44],{"webId":26,"stem":27,"number":23,"year":28,"session":23},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":30,"stem":31,"number":10,"year":28,"session":23},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",{"webId":33,"stem":34,"number":35,"year":28,"session":23},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":28,"session":23},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":28,"session":23},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":28,"session":23},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109488157]