[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-109-2-social-work-management-017":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-109-2-社會工作管理-017","sw-109-2-social-work-management-017",109,2,true,17,"「能以可依賴且一致的方式提供產品或服務，使不同服務對象之間的差異達到最小，以及長時間之內不會發生變化。」此為下列那一個品質向度的定義？",{"A":15,"B":16,"C":17,"D":18},"可靠性","近便性","耐久性","回應性","A",null,[],"本題考點為服務品質向度中的「可靠性(reliability)」。可靠性指能以可依賴且一致的方式提供產品或服務,使不同服務對象間的差異達到最小,且長時間內不會發生變化,題幹正是此定義,故選 A。B 近便性指服務地點、時間的可及與方便程度;C 耐久性指產品或服務效果的持久程度;D 回應性指及時、樂意協助服務對象的意願與速度。四者皆為品質構面,惟「一致、穩定、可依賴」對應的正是可靠性。",1,[25,29,32,36,40,44],{"webId":26,"stem":27,"number":23,"year":28,"session":23},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":30,"stem":31,"number":10,"year":28,"session":23},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",{"webId":33,"stem":34,"number":35,"year":28,"session":23},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":28,"session":23},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":28,"session":23},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":28,"session":23},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109488065]