[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-109-1-social-work-management-028":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-109-1-社會工作管理-028","sw-109-1-social-work-management-028",109,1,true,28,"某日間照顧中心下午載送老人返家交通車上，因接獲家屬來電要求，將該老人轉送至另外指定地點，這樣的服務符合下列那項品質要素？",{"A":15,"B":16,"C":17,"D":18},"同理心（empathy）","安全性（security）","人性化（humanness）","反應性（responsiveness）","D",null,[],"本題考點是以情境判斷服務品質構面所屬。日照中心接獲家屬臨時來電,立即依需求將老人改送指定地點,展現的是「樂於協助並迅速回應顧客即時需求」的能力,依 SERVQUAL 五構面,這正是反應性(Responsiveness)的定義,故選 D。A 同理心(empathy)是對顧客給予個別化的關懷與了解,題幹重點在「即時應變」而非情感關注。B 安全性(security)指免於危險、風險與疑慮,與臨時改點的迅速服務無直接關聯。C 人性化(humanness)強調以人為本的尊重態度,雖相關但未點出「即時回應變更需求」的核心。本題關鍵字是「立即依要求變更」,對應的品質要素即為反應性。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":10,"year":27,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":33,"stem":34,"number":35,"year":27,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109483018]