[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-108-2-social-work-management-025":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-108-2-社會工作管理-025","sw-108-2-social-work-management-025",108,2,true,25,"服務人員領會服務對象的特定需求，並提供個別化而非定型的關懷與服務，係屬下列那一種社會服務品質的要素？",{"A":15,"B":16,"C":17,"D":18},"保證性（assurance）","同理心（empathy）","公平性（equity）","可近性（accessibility）","B",null,[],"本題考點為 SERVQUAL 服務品質五構面中的「同理心(empathy)」。領會服務對象的特定需求、提供個別化而非定型的關懷,正是 empathy 構面的定義(對顧客的個別關注),故選 B。A 保證性(assurance)指員工的專業知能與可信賴,使顧客安心。C 公平性(equity)指服務資源分配的公正對待。D 可近性(accessibility)指服務在地理或時間上容易接觸取得。三者皆非題幹強調的「個別化關懷」。",1,[25,29,32,36,40,44],{"webId":26,"stem":27,"number":23,"year":28,"session":23},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":30,"stem":31,"number":10,"year":28,"session":23},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",{"webId":33,"stem":34,"number":35,"year":28,"session":23},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":28,"session":23},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":28,"session":23},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":28,"session":23},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109488970]