[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-108-1-social-work-management-039":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-108-1-社會工作管理-039","sw-108-1-social-work-management-039",108,1,true,39,"相較於商業品質，關於社會服務品質的特性，下列何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"服務過程中使用者很少參與","品質不易事先測量及獲得保證","品質創造滿足需求後可能造成資源排擠","涉入的利害關係人及其動機較複雜","A",null,[],"本題考點在於社會服務品質相較於商業品質的特性辨識,屬反向選錯題。依社會服務品質理論,社會服務屬人群服務,具高度「共同生產(co-production)」性質,使用者在服務過程中高度參與、與服務者互動共同創造品質,因此 A「服務過程中使用者很少參與」的敘述與社會服務特性相反,為錯誤選項,選 A。B 正確,社會服務品質具無形性,難以事先測量與保證。C 正確,服務品質提升滿足需求後,因資源有限可能排擠其他對象的資源。D 正確,社會服務涉入的利害關係人(案主、家屬、機構、政府、社會大眾)眾多且動機複雜。三個正確選項共同描繪社會服務品質「無形、共同生產、多元關係人」的特徵,唯 A 與此背道而馳。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":10,"year":27,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":33,"stem":34,"number":35,"year":27,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109475086]