[{"data":1,"prerenderedAt":47},["ShallowReactive",2],{"q-sw-106-1-social-work-management-020":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-106-1-社會工作管理-020","sw-106-1-social-work-management-020",106,1,true,20,"社會服務領域常用的品質要素，「能夠以一致和穩定的方式提供服務，即使不同服務對象與時間，仍極少變動。」指的是下列那一種要素？",{"A":15,"B":16,"C":17,"D":18},"保證性","才能、技術和知識","可靠性","公平性","C",null,[],"本題考點是服務品質構面的辨識。依 Parasuraman、Zeithaml 與 Berry 的 SERVQUAL 服務品質架構,「可靠性(reliability)」指能以一致、穩定且正確的方式履行承諾的服務,不因服務對象與時間不同而變動,與題幹敘述相符,故選 C。A 保證性(assurance)指員工的知識、禮貌與讓人信任的能力,重點在信任感而非一致性。B 才能、技術和知識描述的是服務人員的專業勝任能力,非「一致穩定提供」之義。D 公平性強調不同對象獲得無差別待遇,重點在公正而非跨時間的穩定一致。",[24,27,31,35,39,43],{"webId":25,"stem":26,"number":10,"year":9,"session":10},"sw-106-1-social-work-management-001","請問以下 5 項：①明確分工 ②職位階層化 ③用人唯才 ④依法行政 ⑤公私劃分。那些是 Max Weber 所提「官僚體制」的特性？",{"webId":28,"stem":29,"number":30,"year":9,"session":10},"sw-106-1-social-work-management-002","試問非營利組織使命宣言（mission statement）應該包括下列那些內容？①宗旨 ②任務 ③價值觀 ④成功後的具體圖像",2,{"webId":32,"stem":33,"number":34,"year":9,"session":10},"sw-106-1-social-work-management-003","以下有關 Fred Fiedler 權變領導理論（contingency leadership theory）說明，何項有誤？",3,{"webId":36,"stem":37,"number":38,"year":9,"session":10},"sw-106-1-social-work-management-004","有關策略管理（strategic management）與策略規劃（strategic planning）的敘述，下列何者錯誤？",4,{"webId":40,"stem":41,"number":42,"year":9,"session":10},"sw-106-1-social-work-management-005","在方案需求評估中，個案問題（client problems）、個案需求（client needs）、問題成因（causes of problem），三者的邏輯順序為何？",5,{"webId":44,"stem":45,"number":46,"year":9,"session":10},"sw-106-1-social-work-management-006","組織識別系統應包含理念識別（Mind Identity）、行為識別（Behavior Identity）及視覺識別（Visual Identity）三者整合而成，下列何者屬於行為識別？",6,1784109470814]